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Privacy Policy

Effective Date: May 28, 2025

Klarvoyant Energy ("we," "us," or "our") operates the website www.klarvoyantenergy.com (the "Site"). Klarvoyant Energy is the brand name of a sole proprietorship operated by Klara Bilemdjian, based in Quebec, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, scheduling platform, email communications, and related services (collectively, the "Services").

We comply with applicable data protection laws, including:

  • PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act)

  • GDPR (General Data Protection Regulation for EEA users)

  • CCPA/CPRA (California Consumer Privacy Act)

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Klarvoyant Energy is a Canada-based spiritual wellness practice led by Klara B. We provide Reiki sessions, intuitive readings, energy work, and related offerings through www.klarvoyantenergy.com.

We work with clients in Canada and internationally through both in-person and distance sessions. This policy is intended to support transparency and legal compliance across all jurisdictions where we serve clients.

2. What This Policy Covers

This policy applies to:

  • Visitors to our website

  • Clients who book sessions through Acuity Scheduling

  • Subscribers to our email list via Mailchimp

  • Anyone interacting with Klarvoyant Energy offerings online

This policy does not apply to the data practices of third-party platforms (e.g., PayPal, Acuity Scheduling). Please refer to their privacy policies for more details.

3. Data:

We Collect the following types of personal information:

A. Personal Identifiers

  • Name

  • Email address

  • Phone number

  • Appointment history

B. Booking & Payment Information

  • Scheduled appointment date and type (via Acuity)

  • Payment processing through Square and/or PayPal (only in the case of subscriptions)

C. Communication Data

  • Emails exchanged via our contact form or directly

  • Email marketing preferences and interactions (via Mailchimp)

  • Facebook conversations through private messages and the profiles/groups related to the business

D. Technical & Usage Information

  • IP address

  • Browser type and device info

  • Pages visited on our site (via basic analytics tools)

Sensitive Information:

We may collect limited additional sensitive data (such as your children’s names or birth dates) with your explicit consent and solely to deliver requested services. This data is handled with confidentiality and never shared without permission.

4. How We Use Your Information

We use your information to:

  • Provide and manage your sessions and services

  • Send confirmations, reminders, and follow-ups

  • Deliver promotional or educational emails (if opted in)

  • Respond to questions or support requests

  • Process payments via trusted platforms

  • Maintain records for legal and business operations

5. Legal Bases for Processing

We process your information under the following legal bases:

  • Consent: When you opt in to marketing or share data voluntarily

  • Contractual Necessity: To fulfill booked services

  • Legitimate Interest: For analytics and service improvement

  • Legal Obligation: To comply with applicable tax or legal rules

6. Email Communication Preferences

If you book a session, you will be added to our email list only if you choose that option in the form yourself. You can opt out at any time via the unsubscribe link or by contacting us.

Note: Transactional emails (e.g., confirmations or reminders) are necessary and cannot be opted out of.

7. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with trusted service providers for the purpose of operating our business, including:

  • Acuity Scheduling (appointment management)

  • PayPal (payment processing)

  • Square (payment processing)

  • Mailchimp (email marketing)

  • Hosting and analytics providers (for website functionality)

Third-party tools are governed by their own privacy policies. We encourage you to review them.

8. Cookies & Analytics

We may use basic cookies and analytics tools (e.g., Google Analytics) to monitor site traffic and improve user experience. You can manage cookies through your browser settings.

9. Data Retention

We retain personal data only as long as needed to:

  • Provide requested services

  • Maintain accurate business records

  • Fulfill legal obligations

You may request deletion of your data at any time (see Section 15).

10. Data Security

We implement reasonable safeguards (such as encryption and secure platforms) to protect your data. However, no system is completely secure.

11. Children’s Privacy

Our services are primarily intended for adults (18+). However, certain offerings like InnerStand Your Child or Reiki for Kids involve supporting parents in working with their children.

In these cases:

  • We may collect limited child data (e.g., name, date of birth)

  • Only with explicit consent from a parent or legal guardian

  • Solely to support the parent in their journey together

We do not market directly to children or knowingly collect data from minors without appropriate consent. Contact us if you believe any data has been collected in error.

12. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Correct or delete your information

  • Object to specific uses (e.g., marketing)

  • Withdraw consent at any time

  • File a complaint with your local authority

These rights are granted under:

  • GDPR (European Economic Area)

  • CCPA/CPRA (California)

  • PIPEDA (Canada)

To submit a request, contact us (see Section 15). We will respond promptly and in accordance with applicable law.

13. International Transfers

Your data may be stored or processed outside your country of residence. We use trusted providers with appropriate safeguards for international transfers.

14. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page. Continued use of our Services after updates constitutes your agreement.

15. Contact Us

If you have any questions or requests regarding this policy, please contact:

Klarvoyant Energy